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Department of Health Services

Behavioral Health Division

Mobile Crisis Services

inRESPONSE 707-575-HELP (4357) is a mobile crisis support program that responds to crises without law enforcement in Santa Rosa.  It is a collaboration of Sonoma County Behavioral Health, the City of Santa Rosa, and partner agencies: Catholic Charities, Buckelew, and Humanidad.   Currently available 7 days a week, 7:00 am – 10:00 p.m., with plans to expand to 24/7 coverage in late 2023.

The team is comprised of a licensed mental health clinician, a paramedic, a homeless outreach specialist, and supported by a wrap-around support services providers.  While inRESPONSE works in partnership with the Santa Rosa Police Department, the inRESPONSE team is unarmed and best equipped to support and provide mental health resources to individuals and families experiencing a crisis. 

If you or someone you know is experiencing a mental health crisis in Santa Rosa,

Mobile Support Teams (MST), activated by calling 1-707-576-8181 or 911, provides field-based support with requesting law enforcement officers responding to a behavioral health crisis. MST is partnership with the Santa Rosa Police Department, Sebastopol Police Department, Cotati Police Department, Rohnert Park Police Department, Petaluma Police Department, Santa Rosa Junior College District Police, and the Sonoma County Sheriff’s Office.

The MST team is staffed by licensed mental health clinicians, certified substance abuse specialists, post-graduate interns, mental health consumers and family members.  The team provides a rapid crisis assessment that assists in determining if an individual should be placed on an involuntary hold. The team provides crisis intervention, support and referrals to medical and social services as needed.

MST goals are:

  • Promote the safety and emotional stability of  community members experiencing behavioral health crises
  • Minimize further deterioration of  community members experiencing behavioral health crises
  • Help community members experiencing crises to obtain ongoing care and treatment
  • Prevent placement in settings that are more intensive, costly, or restrictive than necessary and appropriate

MST currently operates in the following areas: Windsor, Rohnert Park, Cotati, Petaluma, Sonoma Valley, Guerneville, Forestville, Sebastopol with plans to expand countywide.

Specialized Assistance for Everyone (SAFE), the goal of the SAFE team is to address crisis response, prevention and intervention for our most vulnerable community members experiencing mental health issues, substance abuse issues and homelessness. This team is made up of civilian first responders, who will respond to and proactively address calls for service that have traditionally (and unnecessarily) burdened law enforcement, emergency medical services and health care providers.

If you are in need of the SAFE Team’s services you can reach them in the following ways:

Call 911 – an emergency dispatcher will answer and determine if your situation requires the SAFE team, first responders such as police, fire, or paramedics, or a combination of both.

Call 707-781-1234 – you will reach a directory where you can choose to speak with a 911 operator or a non-emergency staff member to help.

Non-Emergency Rohnert Park: 707-584-2612

Non-Emergency Cotati/SSU: 707-792-4611

To find out more about the program, please email