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- ISD 18 Month Work Plan 2021
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The information Systems Department is responsible for providing leadership, support and coordination of technological efforts in most County departments.
To provide technological services and leadership in the management and distribution of information through excellent and cost effective products and services.
The County of Sonoma’s Information Systems Department originally began as part of the Auditor-Controller’s Office in 1962. Called the Data Processing Center, the initial focus of the department was on automating financial systems related to payroll, accounting and taxes. The Center’s name was changed to Computer Services and became an individual department in 1969. In 1994, the department’s name was once again changed to Information Systems to reflect the expanded services provided.
Customer Satisfaction and an Excellent Level of Service – providing cost effective, consistent and responsive technology tools and business services.
Product and Service Value
Quality support for individual employees, departments, and agencies in their delivery of efficient public services and products including systems that enhance transparency and public access.
Best Practices and Resilience
Long-term comprehensive planning tied to best practice standards, procedures, and legal requirements. This includes strong focus on maintaining the resiliency of County operations in the event of an emergency or cyber-attack.
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All requests for ISD begin by opening a Service Request. You may open an SR by using our Service Portal, or by emailing or calling the Service Desk.
Digital Counties Survey
Center for Digital Government
Help Desk Industry
Environmental Systems Research Institute
National Association of Counties
MS-ISAC Best of the Web
Center for Internet Security