Mobile Support Team

Our Access Team is the first contact to request mental health services, and can be reached at (707) 565-6900.

Our Mobile Support Team (MST) is a partnership with the Santa Rosa Police Department, Sebastopol Police Department, Cotati Police Department, Rohnert Park Police Department, Petaluma Police Department, Santa Rosa Junior College District Police, and the Sonoma County Sheriff’s Office. We provide field-based support to requesting law enforcement officers responding to a behavioral health crisis. 

Our goals are:

• Promote the safety and emotional stability of  community members experiencing behavioral health crises
• Minimize further deterioration of  community members experiencing behavioral health crises
• Help community members experiencing crises to obtain ongoing care and treatment
• Prevent placement in settings that are more intensive, costly, or restrictive than necessary and appropriate

We operate in these areas: 

• Santa Rosa
• Windsor
• Rohnert Park
• Cotati
• Petaluma
• Sonoma Valley
• Guerneville (Triage Grant funded service area)
• Forestville (Triage Grant funded service area)
• Sebastopol (Triage Grant funded service area)

We are staffed by licensed mental health clinicians, certified substance abuse specialists, post-graduate registered interns, mental health consumers and family members who:

• Receive specialized field safety training by law enforcement partners.
• Are available during peak activity hours and days as informed by ongoing data review and coordination with law enforcement agencies.
• Participate in law enforcement shift briefings to maintain open communication.

When we respond and the scene is secured, our staff provides mental health and substance use disorders interventions to individuals experiencing a behavioral health crisis, including an evidence-based assessment that assists in determining if the individual should be placed on an involuntary hold.

We provide crisis intervention, support and referrals to medical and social services as needed.

Follow-up services are provided by mental health consumers to help link community members to ongoing care and treatment to mitigate future crisis.

This program receives funding through the voter-approved Mental Health Services Act (Prop. 63). MHSA funding provides a broad continuum of prevention, early intervention and services, and the necessary infrastructure, technology and training elements to effectively support our local mental health services system.

This program receives funding through the Investment in Mental Health Wellness Act of 2013 (SB 82) “Triage Grant”. The purpose of the triage grant is to increase the number of personnel to provide crisis intervention, crisis stabilization, mobile crisis support, and intensive case management and linkage to services. Individuals experiencing a mental health crisis will be assisted in various settings such as schools, shelters, jails, clinics, and in the community. These funds provide the opportunity for counties, counties acting jointly and city behavioral health departments to reduce the costs associated with long stays in emergency departments, link to services for those released from jails, and reduce the time spent by law enforcement on mental health crisis calls.