Medi-Cal or CMSP Frequently Asked Questions

• Medi-Cal offers low-cost or free health coverage to eligible California residents with limited income.
• Covered California is the state’s health insurance marketplace where Californians can shop for health plans and access financial help if they qualify for it.

Health plans available through Medi-Cal and Covered California both offer a similar set of important benefits, called essential health benefits. You can apply for both programs at the same time when you use our single application.

• Call: (877) 699-6868
• Visit: Lobby locations
  • 2550 Paulin Drive, Santa Rosa OR
  • 5350 Old Redwood Highway, Suite 100, Petaluma

Or submit a signed request:

• Drop boxes: are available at the above locations 24 hrs a day
• By mail:
  County of Sonoma Human Services Department
  Economic Assistance
  PO Box 1539
  Santa Rosa, CA 95402
• By fax: 707-565-2929

Report in one of these ways:

• Online: benefitscal.com

or www.coveredca.com (you must already have an active account)

• In-person:Lobby locations
  • 2550 Paulin Drive, Santa Rosa OR
  • 5350 Old Redwood Highway, Suite 100, Petaluma
• By mail: County of Sonoma Human Services Department, Economic Assistance, PO Box 1539, Santa Rosa, CA 95402
• By fax: 707-565-2929

Report the lost, stolen or damaged card as soon you can:

• Online: benefitscal.com

• By phone: (877) 699-6868. A new card will be mailed to you
• In-person: Lobby locations:

2550 Paulin Drive, Santa Rosa OR

5350 Old Redwood Highway, Suite 100, Petaluma

You can receive a temporary card, if needed, and a permanent card will be mailed to you.

Call: Economic Assistance at (877) 699-6868.

• For Medi-Cal:
  • Contact Partnership Health Plan, (800) 863-4155
  • Visit the Partnership Health Plan find a provider website
  • Visit the Department of Health Care Services (DHCS) find a provider website
• For CMSP: 
  • Contact Advanced Medical Management, aam.cc

Check with the Denti-Cal program at (800) 322-6384.

You can also find a dental provider and learn about dental services on the Medi-Cal Dental Program’s website at SmileCalifornia.org

Contact Economic Assistance, or the county you are moving to or from, and ask for an inter-county transfer.

You shouldn’t need to reapply in your new county.

If Medi-Cal eligible, you receive the full-breadth of medical coverage through your pregnancy and the twelve months following.

Companies that offer health plans vary by region. In Sonoma County, these companies offer health plans (please note this list can change):

• Anthem
• Blue Shield of California
• Kaiser Permanente
• Western Health Advantage

You can apply and/or estimate your cost at the Covered California website.

Go to the Department of Health Care Services or Covered California websites.