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Division of Economic Assistance
Division of Economic Assistance
Health Care Benefits Frequently Asked Questions
Most questions about Medi-Cal and Covered California can be answered at the Department of Health Care Services website. Below are some common questions asked by Sonoma County residents.
I now have health insurance through my job. How do I cancel my Medi-Cal or CMSP benefits?
Call (877) 699-6868 or visit Economic Assistance, 2550 Paulin Drive, Santa Rosa or 5350 Old Redwood Highway, Suite 100, Petaluma.
You can also mail in a signed request:
- County of Sonoma Human Services Department
Economic Assistance Division
PO Box 1539, Santa Rosa, CA 95402
How do I report a change in my income or my home address to Medi-Cal or CMSP?
Report in one of these ways:
- Online: www.mybenefitscalwin.org
- In-person: Visit an Economic Assistance office
- By mail: County of Sonoma Human Services Department, Economic Assistance, PO Box 1539, Santa Rosa, CA 95402
How do I replace a lost, damaged or stolen Medi-Cal or CMSP card?
Report the lost, stolen or damaged card as soon you can:
- Online: www.mybenefitscalwin.org
- By phone: (877) 699-6868. You’ll be sent a free replacement card within three working days.
- In-Person:Your card will be replaced immediately at your visit to:
Economic Assistance, 2550 Paulin Drive OR
Human Services South County Center, 5350 Old Redwood Highway, Suite 100, Petaluma
What do I do if my Medi-Cal card isn’t valid, active or working?
Call: Economic Assistance at (877) 699-6868.
How do I find a doctor that accepts Medi-Cal or CMSP?
- For Medi-Cal, contact Partnership Health Plan, (800) 863-4155.
- For CMSP, contact Advanced Medical Management, cmsp.aam.cc.
How do I find a dentist who accepts Medi-Cal?
Check with the Denti-Cal program at (800) 322-6384 or visit denti-cal.gov.
How do I transfer my Medi-Cal benefits to or from another county?
Contact Economic Assistance, or the county you are moving to or from, and ask for an inter-county transfer. You shouldn’t need to reapply in your new county.
Does being pregnant change my eligibility for Medi-Cal?
Medi-Cal allows immediate, temporary coverage for prenatal care and prescriptions related to pregnancy, even before the application is complete. Only some medical care providers accept this type of Medi-Cal.
What Covered California insurance plans can I get in Sonoma County?
Companies that offer health plans vary by region. In Sonoma County, these companies offer health plans:
- Anthem
- Blue Shield of California
- Health Net Life
- Kaiser Permanente
- Western Health Advantage