Kaiser Permanente California

California Member Services

At Kaiser Permanente, you receive more than just a health plan. We deliver the top doctors, personalized care, and all the services you need — tailored to fit you and your lifestyle. Visit my.kp.org/sonomacounty for more information about your benefits. 

Contact Member Services:

• Employees and non-Medicare available 24/7, exluding holidays at (800) 464-4000 or TTY 711
• Medicare available 7 days a week, 8 a.m. to 8 p.m. at (800) 443-0815 or TTY 711

Login to your Member Portal:

• Northern California - https://healthy.kaiserpermanente.org/northern-california/front-door
• Southern California - https://healthy.kaiserpermanente.org/southern-california/front-door

Nurse Advice Line

If you need help determining whether or not you need to see a physician or if you need quick medical advice, you can start by speaking to an Advice Nurse.  Advice nurses can help by scheduling an appointment, providing you answers to simply questions or, if needed, sending a message to your primary care physician or the Emergency Department. You can speak directly with a nurse regarding advice for an adult at (707) 393-4044 or for pediatrics at (707) 393-4033.

California Group Numbers:

Employee and Extra Help Plans:

• Traditional HMO:602483-0003
• Hospital Services DHMO:602484-0006
• Deductible First HDHP:602484-0009

Retiree non-Medicare plans:

• Traditional HMO:9072-0000
• Hospital Services DHMO:9072-0006
• Deductible First HDHP:9072-0009

Retiree Medicare - Senior Advantage plan:

• Traditional HMO:9072-0000

Choose your doctor — and change anytime

Getting you connected with a doctor who suits your individual needs is our top priority. Find a doctor who’s right for you by browsing our online doctor profiles, where you’ll see their education, credentials, specialties, and interest areas. You can choose and change your doctor at any time, for any reason. 

See your options at kp.org/searchdoctors. Select your Region in the upper left corner.

Find convenient locations

You have many facilities to choose from, and you’re free to see different doctors at different locations. For example, you can choose a personal doctor close to work and an optometrist close to home, and your child can see a pediatrician near school.

Search locations near you at kp.org/kpfacilities. Select your Region in the upper left corner.

Get prescriptions

It’s easy to get your prescriptions. After you join, just call us or go online, and we’ll help you transition our prescriptions to a Kaiser Permanente pharmacy. Then, fill and get your prescriptions at any Kaiser Permanente pharmacy near you. And, get most refills mailed at no charge when you order online at kp.org/refill. Select your Region in the upper left corner.

Register for kp.org

Your online gateway to better health is kp.org. Securely access many time-saving tools to manage your care: Schedule or cancel routine appointments, view lab results, email your doctor’s office, and more. Once you get your member ID card, getting started is easy at kp.org/register — and once you’re registered, download the Kaiser Permanente app to use these features on your smartphone. 

Kaiser Permanente offers a variety of Health and Wellness programs to promote whole-person wellbeing. To learn more visit https://healthy.kaiserpermanente.org/health-wellness

Programs Offered Include:

Kaiser Permanente provides high-quality health care for approximately 4.6 million members at more than 289 locations. Members in Northern California receive services from more than 9,530 doctors from The Permanente Medical Group. For more information, contact Kaiser Permenante's Member Services Department at 800-464-4000 or visit https://healthy.kaiserpermanente.org/northern-california/doctors-locations to locate a provider.

Kaiser Permanente provides quality care for more than 4.6 million members at 249 locations. Member in Southern California receive services from over 74,000 employees, including more than 7,600 Southern California Permanente Medical Group doctors. For more information, contact Kaiser Permenante's Member Services Department at 800-464-4000 or visit https://healthy.kaiserpermanente.org/southern-california/doctors-locations# to locate a provider .