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Baseline Categories and Cost

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Desktop, Email, and County Network Infrastructure Support

The services received for this charge include:

  • Backup and Restore Data
  • Data Storage
  • Desktop support
  • Email, Calendar and Contacts
  • Internet Access
  • Network Infrastructure
  • Printer Support

Calculation methodology: Charged on a Per PC (desktops and laptops) basis; count adjusted monthly.

PC-Full

FY 2021-2022

FY 2022-2023

Annual Rate

$ 2,876.89

$ 2,961.17

Monthly Rate

 $ 239.74

 $ 246.76

Email and County Network Infrastructure Support

Available only to departments with specific State Funding requirements. Services limited to network access to Enterprise systems, Internet and email. The services received for this charge includes: 

  • Reduced level of Desktop Support - automated enterprise desktop updates for virus protections and Windows patches
  • Email, Calendar and Contacts
  • Internet Access
  • Network Infrastructure

Calculation Methodology:  Charged on a Per PC (desktops and laptops) basis; count adjusted monthly.

PC-Limit

FY 2021-2022

FY 2022-2023

Annual Rate

$ 2,006.96

$ 2062.68

Monthly Rate

 $ 167.25

 $ 171.89

County Network Infrastructure Support

County Network Infrastructure Support - for Departments that maintain their own network and use the County Network on limited basis for County Enterprise systems.
This category of baseline is restricted to departments with specific State funding requirements. The services received for this charge include:

  •   Network Infrastructure

Calculation Methodology:  Charged on a Per PC (desktops and laptops) basis; count adjusted monthly.

 

PC-LAN

FY 2021-2022

FY 2022-2023

Annual Rate

$ 1,665.64

$1,715.35

Monthly Rate

 $ 138.80

 $ 142.95

Account and ID Management

Charged to all customers. Services include:  

  • Account Management
    • Employee
    • Vendor/Guest
  • Employee Separation
  • Password Management
  • Service Desk

Calculation Methodology:  Charged based on User ID count; adjusted monthly.

User Account and ID Management

FY 2021-2022

FY 2022-2023

Annual Rate

$ 500.87

$ 516.00

Monthly Rate

 $ 41.74

 $ 43.00

Application Support and Maintenance

Is to provide routine support and maintenance for specific departmental and county-wide applications.

This support is for fixes required to return software to working order after a failure and routine data management only. It does not include any application changes or additions, unless specified in the specific application description. 

  • Software Maintenance

Calculation Methodology:  Estimated for budget based on history; charged for actual services provided at the hourly rate. 

Application Support and Maintenance

FY 2021-2022

FY 2022-2023

Per Hour

$ 150.00

$ 150.00

SQL Database Support and Maintenance

Is for ISD maintained databases.

  • Backup and Restore Data
  • SQL Database Administration

Calculation Methodology:  Charged on an annual fee basis per each SQL database 

 

Database

FY 2021-2022

FY 2022-2023

Per Database Annual Rate

$ 671.24

$ 693.21

Per Database Monthly Rate

 $ 55.94

 $ 57.77

GIS Support

Applied to a specific set of customer departments. 

  • Maintain County Base Map

Calculation Methodology:  Estimated annual cost billed quarterly based on fixed percentage to participating departments. 

GIS Rates

Varies by customer previously agreed to percentage of total cost

Standard Hourly Rate

Standard Hourly Rate

FY 2021-2022

FY 2022-2023

Standard Hourly Rate

$ 150.00

$ 150.00