Baseline Categories and Cost
Desktop, Email, and County Network Infrastructure Support
The services received for this charge include:
- Backup and Restore Data
- Data Storage
- Desktop support
- Email, Calendar and Contacts
- Internet Access
- Network Infrastructure
- Printer Support
Calculation methodology: Charged on a Per PC (desktops and laptops) basis; count adjusted monthly.
|
PC-Full |
FY 2021-2022 |
FY 2022-2023 |
|
Annual Rate |
$ 2,876.89 |
$ 2,876.89 |
|
Monthly Rate |
$ 239.74 |
$ 239.74 |
Email and County Network Infrastructure Support
Available only to departments with specific State Funding requirements. Services limited to network access to Enterprise systems, Internet and email. The services received for this charge includes:
- Reduced level of Desktop Support - automated enterprise desktop updates for virus protections and Windows patches
- Email, Calendar and Contacts
- Internet Access
- Network Infrastructure
Calculation Methodology: Charged on a Per PC (desktops and laptops) basis; count adjusted monthly.
|
PC-Limit |
FY 2021-2022 |
FY 2022-2023 |
|
Annual Rate |
$ 2,006.96 |
$ 2062.68 |
|
Monthly Rate |
$ 167.25 |
$ 171.89 |
County Network Infrastructure Support
County Network Infrastructure Support - for Departments that maintain their own network and use the County Network on limited basis for County Enterprise systems.
This category of baseline is restricted to departments with specific State funding requirements. The services received for this charge include:
- Network Infrastructure
Calculation Methodology: Charged on a Per PC (desktops and laptops) basis; count adjusted monthly.
|
PC-LAN |
FY 2021-2022 |
FY 2022-2023 |
|
Annual Rate |
$ 1,665.64 |
$1,715.35 |
|
Monthly Rate |
$ 138.80 |
$ 142.95 |
Account and ID Management
Charged to all customers. Services include:
- Account Management
- Employee
- Vendor/Guest
- Employee Separation
- Password Management
- Service Desk
Calculation Methodology: Charged based on User ID count; adjusted monthly.
|
User Account and ID Management |
FY 2021-2022 |
FY 2022-2023 |
|
Annual Rate |
$ 500.87 |
$ 516.00 |
|
Monthly Rate |
$ 41.74 |
$ 43.00 |
Application Support and Maintenance
Is to provide routine support and maintenance for specific departmental and county-wide applications.
This support is for fixes required to return software to working order after a failure and routine data management only. It does not include any application changes or additions, unless specified in the specific application description.
- Software Maintenance
Calculation Methodology: Estimated for budget based on history; charged for actual services provided at the hourly rate.
|
Application Support and Maintenance |
FY 2021-2022 |
FY 2022-2023 |
|
Per Hour |
$ 150.00 |
$ 150.00 |
SQL Database Support and Maintenance
Is for ISD maintained databases.
- Backup and Restore Data
- SQL Database Administration
Calculation Methodology: Charged on an annual fee basis per each SQL database
|
Database |
FY 2021-2022 |
FY 2022-2023 |
|
Per Database Annual Rate |
$ 671.24 |
$ 693.21 |
|
Per Database Monthly Rate |
$ 55.94 |
$ 57.77 |
GIS Support
Applied to a specific set of customer departments.
- Maintain County Base Map
Calculation Methodology: Estimated annual cost billed quarterly based on fixed percentage to participating departments.
|
GIS Rates |
|
Varies by customer previously agreed to percentage of total cost |
Standard Hourly Rate
|
Standard Hourly Rate |
FY 2021-2022 |
FY 2022-2023 |
|
Standard Hourly Rate |
$ 150.00 |
$ 150.00 |