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The County has partnered with California Policy Lab at University of California, Berkeley and the Harvard Kennedy School Government Performance Lab to support operational and programmatic outcomes for the program. The California Policy Lab has helped the County identify high-need populations that are receiving services across the Safety Net Departments or potentially are in need of services across the departments.

The Policy Lab analyzes information from the County’s mental health, substance use, social services, housing, and criminal justice databases to help identify high need and high utilizers of safety net services and programs as well as inform policy development. The Harvard Government Lab is helping to develop service and program performance standards and to design performance contracting models.