Department of Child Support Services phone lines down
Due to a statewide disruption in service, phone lines for Sonoma County’s Department of Child Support Services are not working. This includes the automated 866-901-3212 line. While the phone system is down, clients may reach out to Child Support Services using Customer Connect, where they may leave a message or ask for a call back. A Participant ID number is required when logging into Customer Connect. Clients can also visit any local child support agency for assistance.
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Free COVID-19 tests are now available
The federal government has announced that FREE COVID-19 tests are now available to be shipped. Beginning January 19, 2022, every home in the U.S. can order four (4) free at-home COVID-19 tests. Tests will be shipped by the U.S. Postal Service and arrive within seven to ten days. Order your at-home tests now at www.covidtests.gov.
Did you know you can open a caseonline or by phone?
Did you know you can open a caseonline or by phone?Watch this short video on how to open a case
¿Sabía que puede abrir un casoen línea o por teléfono?
¿Sabía que puede abrir un caso en línea o por teléfono?Vea este breve video sobre cómo abrir un caso
Press Releases
Department of Child Support Services phone lines down
Due to a statewide disruption in service, phone lines for Sonoma County’s Department of Child Support Services are not working. This includes the automated 866-901-3212 line. While the phone system is down, clients may reach out to Child Support Services using Customer Connect, where they may leave a message or ask for a call back. A Participant ID number is required when logging into Customer Connect. Clients can also visit any local child support agency for assistance.
Department of Child Support Services announces new programs to support local families
The Sonoma County Department of Child Support Services unveiled new resources this week to meet the diverse needs of local families, including programs to help parents simplify child support payments, reduce child support debts, and regain driver’s licenses that have been suspended for failure to pay child support.