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Service Goals and Objectives

The vision and goals represents a culture of service that delivers quality products in a timely and effective manner.  The Information Systems Department has established a set of operating objectives including:

Customer Satisfaction and Level of Service – constant improvement in practices used to provide and maintain cost effective, consistent and responsive technology tools and business services to fulfill all of the County Strategic Goals.

Product and Service Value – quality and effectiveness of support for individual employees, departments, and agencies in their delivery of efficient public services and products aligned to all of the County Strategic Goals.

Clarity of Process and Managed Risks – long term comprehensive planning tied to best practice standards and procedures, clear deliverables and equitable costing allows the department to develop and maintain credibility and trust of its county customers and fulfill its responsibilities under County rules and other applicable laws. In meeting these obligations we minimize risk, benefiting all of the County Strategic Goals.

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