Released by: Health Services
For Immediate Release

Sonoma County's Behavioral Health Urgent Care Center Opens with New Capacity Level

Behavioral Health's Access Team Also Located at Urgent Care Center

Santa Rosa, CA  –  March 7, 2016  –  Today, the Sonoma County Department of Health Services Behavioral Division announces the opening of the new Urgent Care Center at 2225 Challenger Way in Santa Rosa. The Urgent Care Center is open to the public and replaces some services, including the County’s Crisis Stabilization Unit, formerly known as Psychiatric Emergency Services or Oakcrest, and Behavioral Health’s Access Team, previously located at Dr. Charles W. Norton Mental Health Center.

Anyone living in Sonoma County who is having a mental health crisis can get help 24 hours a day, seven days a week by calling our 24-hour Emergency Mental Health Hotline: (800) 746-8181. The call is free.

Illustration of new Urgent Care Center.

The Sonoma County Department of Health Services Behavioral Health Director Mike Kennedy and Board of Supervisors Shirley Zane and Efren Carrillo, at opening ceremony on February 29, 2016. Also seen in the photo are Sid McColley, David Sheaves, and Lorrie Hanson.

"Our County continues to strive to improve access to excellent mental health services.  This new facility will provide clients with a local, central location for services," said Supervisor Efren Carrillo, Chair of the Sonoma County Board of Supervisors. The new Behavioral Health Urgent Care Center is located in Chair Carrillo's district in Southwest Santa Rosa.

The new Behavioral Health Urgent Care Center will be the access point for individuals seeking behavioral health services whether they are a Medi-Cal or Medi-Cal-eligible person seeking outpatient services for the first time or a person with an urgent or emergent mental health need. Services provided by the Access Team include mental health screening & triage, referral, resources, assessment, brief case management, peer support, individual and group counseling, and medication services.

"The modern Urgent Care Center will expand critical services, including increased capacity for client assistance and services in crisis intervention, crisis stabilization, crisis residential treatment, and rehabilitative mental health services," said Sonoma County Supervisor Shirlee Zane. Supervisor Zane serves as the liaison to DHS.

When fully expanded, the new Center will be able to serve approximately 6,500 additional individuals each year within the expanded 23 hour overnight capacity, in addition to capacity for voluntary respite or urgent care. This will enable the County to provide close to 12,000 episodes of crisis services per year, more than doubling current capacity.

The Center will provide crisis assessment, peer support, stabilization, counseling, and medication services for up to 23 hours as well as function as a hub for referral to acute inpatient psychiatric hospitals or to Crisis Residential Treatment (up to 30 days, voluntary) as needed.

"This up-to-date Urgent Care Center was part of a $2 million grant from the state of California SB 82 grant, Senator Steinberg’s Mental Health Wellness Bill. We are thrilled that our grant application for this funding was the highest rated application in the Bay Area Region. With this funding, we are transitioning our services to this location to meet the needs of our clients. We worked closely with our clients to plan this facility to ensure their needs were going to be met," stated Michael Kennedy, MFT, DHS Behavioral Health Director. 


Contact Information

Communications Manager
County of Sonoma
Business Hours
Monday – Friday
8:00 AM – 5:00 PM
Health Services Administration
1450 Neotomas Avenue

Suite 200

Santa Rosa, CA 95405
38.433274, -122.684236