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Human Services FAQ
Apply for Benefits
SonomaWORKS (CalWORKs/TANF) provides temporary help to families with children who are having trouble making ends meet. Apply for SonomaWORKS online by visiting mybenefitscalwin.org. After you submit your application and required documentation, we will contact you to set up an application interview by phone. If you have questions about SonomaWORKS, please call (707) 565-5500. For more information about the SonomaWORKS program, visit sonomacounty.ca.gov/Human-Services-Department.
If you have been laid off or had your scheduled hours reduced due to COVID-19, you can file an Unemployment Insurance claim online, by phone, or by mail. The Governor waived the one week waiting period for Unemployment Insurance, so you do not need to wait to apply. To file an unemployment insurance claim online, go to edd.ca.gov/Unemployment. Applying online is the best way to ensure that you get your benefits as quickly as possible. However, you can file a claim by phone: call (800) 300-5616 to apply in English or (800) 326-8937 to apply in Spanish.
For limited assistance with Unemployment Insurance applications, call Job Link at (707) 565-5596. To reach the local Employment Development Department (EDD) office, email firstname.lastname@example.org or call (707) 576-2850. Please leave a specific voicemail message and a staff member will respond to your call as soon as possible.
Renewing Your Existing Benefits
The work requirements for General Assistance and SonomaWORKS (CalWORKs) Welfare-to-Work have been waived for the months of March, April, and May 2020. If you are still able to complete your assigned activities, please turn in your attendance as usual. However, if you are unable to submit attendance during the COVID-19 crisis, you will not be penalized.
Yes, please contact our service center at (877) 699-6868 to request a new Medi-Cal Identification Card (BIC). If you need to access services right away, most Medi-Cal providers can confirm your eligibility in their office by using your social security number.
What can I do if my children are currently covered by a Medi-Cal program with a monthly premium that I cannot afford as a result of COVID-19?
If your children receive health care coverage through the Medi-Cal For Families program and you cannot pay the premium due to COVID-19, you can request a waiver of your premium by calling the Medi-Cal For Families Payment Section at (800) 880-5305.
Per California Executive Order N-29-20, all Medi-Cal beneficiaries are currently protected from discontinuance or negative actions. Beneficiaries are still receiving their annual renewal packets and should complete and return those packets - with all verifications - to ensure their coverage is maintained once the public health crisis is over.
In-Home Supportive Services (IHSS) continues to provide services remotely. IHSS referrals can be made through the regular process of calling (707) 565-5900. IHSS social workers are working remotely and able to respond to calls, do outreach to vulnerable clients, and complete assessments by phone. <a>Note that the state still currently requires an in-person interview for new IHSS applications, which will be completed once it is safe to do so.