Frequently Asked Questions for IHSS Public Authority
IHSS Client FAQs
Call the Registry at (707) 565-5700. You will be sent a list of screened IHSS caregivers to choose from.
Yes. You can hire as many caregivers as needed, but they cannot be paid by IHSS to work more hours than authorized.
If my Care Provider doesn’t work all the hours I get in a month, are the hours added to the next month?
No. Monthly hours do not carry into the following month.
Never sign an incomplete or blank time-sheet. Tell your caregiver that you will sign only after the hours have been filled in completely.
Clients and caregivers arrange work schedules and days off. On holidays, the provider’s hourly pay stays the same as other days. If the provider doesn’t work a holiday, s/he is not paid.
Get tips on working well with your caregiver in your Consumer Handbook. As the caregiver’s employer, we suggest that you discuss your concerns with the caregiver. Most are caring people who want to do a good job.
You can also end the work agreement and hire another caregiver. To find a new provider, call the Registry at (707) 565-5700.
If you have an urgent need that can’t wait for your provider to come back, call the Urgent Provider Program at (707) 565-5719, Monday-Friday, 8:00 AM - 4:00 PM. Call during other hours for a message on how to arrange for urgent assistance.
No. IHSS caregivers can only perform tasks authorized by your Social Worker. IHSS cannot authorize jobs that place the provider at risk for injury.
Become a Care Provider FAQs
No. Submit the fingerprint form so IHSS can get your new files.
It varies. The Department of Justice doesn’t give an estimate, nor can we speed up the process.
Yes. You will complete enrollment, which starts the payroll process so you can be paid by IHSS.
No. We need to copy your original card. You can replace it at the local Social Security office. We can’t issue time-sheets for payment until we copy your new card.
Yes. We will copy your expired ID. However, do get a current photo ID at the local Department of Motor Vehicles. We can’t issue time-sheets for payment until we copy your new card.
No. The names must be the same. Apply for a new card(s) so they match.
Yes, you can be paid back to the approval date listed on your client’s Notice of Action document.
Yes. However, minors need a legal Work Permit from their school or school district office.
All Care Providers FAQs
Update your availability with the Registry anytime, including if your schedule if full. Check in monthly to confirm your work schedule.
No. The Registry is a referral service for clients, not an employment agency for caregivers. Clients interview and choose their own care providers from the Registry list.
Yes. Call the Registry anytime you have hours available. Other clients may need temporary assistance when caregivers take vacation.
Care Provider Payroll FAQs
IHSS mail cannot be forwarded. Complete a change of address form for IHSS Payroll to ensure you get mail from us.
You must submit a W-4 Form when you get your payroll packet for taxes to be taken out. You can change the number of deductions you claim anytime you re-submit that form.