IT Resiliency and Business Continuity Management
The IT Resiliency and Business Continuity Management (ITR-BCM) team is responsible for defining and coordinating activities to improve the resiliency and protection of vital IT infrastructure and data in order to reduce the likelihood of disruption, provide continuation of IT services as well as rapid restoration, and reduce the operational and financial impact of any disruption. This includes IT risk management, data protection, and service disruption prevention such as mitigation, recovery, and response of vital IT infrastructure, services, and data. The key elements of ISD’s ITR-BCM are: IT Resiliency – providing protective measures to the County’s technology infrastructure, business systems, and critical facilities needed to support the essential services and critical business operations; Cybersecurity - providing governance, risk, compliance, and incident management of cyber threats; and Disaster Recovery - providing the restoration or continuation of vital technology infrastructure, systems, and data following a natural or human-induced disaster or event.
Operations is tasked with the presenting, processing and protecting data for county departments and agencies. We administer the data center, manage the network, provide disaster recovery analysis and services, support network databases, and oversee mainframe processing.
Network Services is responsible for server design and standards, system-level security audits, lab testing of new products, and core services such as DNS, DHCP, and Active Directory. In addition we manage the network infrastructure, including routers, switches, firewalls, network communication circuits, Internet access and security, intrusion detection, VPN, and wireless networking.