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Baseline Categories and Cost

Desktop, Email, and County Network Infrastructure Support

The services received for this charge include:

  • Backup and Restore Data
  • Data Storage
  • Desktop support
  • Email, Calendar and Contacts
  • Internet Access
  • Network Infrastructure
  • Printer Support

Calculation methodology: Charged on a Per PC (desktops and laptops) basis; count adjusted monthly.

FY 2020-2021FY 2019-2020
Annual Rate$2,801.76$2,704.36
Monthly Rate$233.48$225.36

Email and County Network Infrastructure Support

Available only to departments with specific State Funding requirements. Services limited to network access to Enterprise systems, Internet and email. The services received for this charge includes: 

  • Reduced level of Desktop Support - automated enterprise desktop updates for virus protections and Windows patches 
  • Email, Calendar and Contacts
  • Internet Access
  • Network Infrastructure

Calculation Methodology:  Charged on a Per PC (desktops and laptops) basis; count adjusted monthly.

FY 2020-2021FY 2019-2020
Annual Rate$1,957.95$1,891.43
Monthly Rate$163.16$157.62

County Network Infrastructure Support

County Network Infrastructure Support - for Departments that maintain their own network and use the County Network on limited basis for County Enterprise systems.
This category of baseline is restricted to departments with specific State funding requirements. The services received for this charge include:

  •   Network Infrastructure

Calculation Methodology:  Charged on a Per PC (desktops and laptops) basis; count adjusted monthly.

FY 2020-2021FY 2019-2020
Annual Rate$1,625.67$1,569.24
Monthly Rate$135.47$130.77

Account and ID Management

Charged to all customers. Services include:

  • Account Management
    • Employee
    • Vendor/Guest
  • Employee Separation
  • Password Management
  • Service Desk

Calculation Methodology:  Charged based on User ID count; adjusted monthly.

FY 2020-2021FY 2019-2020
Annual Rate$487.37$472.13
Monthly Rate$40.61$39.34

Application Support and Maintenance

Is to provide routine support and maintenance for specific departmental and county-wide applications.

This support is for fixes required to return software to working order after a failure and routine data management only. It does not include any application changes or additions, unless specified in the specific application description. 

  • Software Maintenance

Calculation Methodology:  Estimated for budget based on history; charged for actual services provided at the hourly rate. 

FY 2020-2021FY 2019-2020
Per Hour$150.00$150.00

SQL Database Support and Maintenance

Is for ISD maintained databases.

  • Backup and Restore Data
  • SQL Database Administration

Calculation Methodology:  Charged on an annual fee basis per each SQL database 

FY 2020-2021FY 2019-2020
Per Database
Annual Rate
$655.47$589.35
Per Database
Monthly Rate
$54.62$49.11

GIS Support

Applied to a specific set of customer departments. 

  • Maintain County Base Map

Calculation Methodology:  Estimated annual cost billed quarterly based on fixed percentage to participating departments. 

Rates
Varies by customer previously agreed to percentage of total cost. 

Standard Hourly Rate

FY 2018-2019FY 2019-2020
 Standard Hourly Rate$150.00$150.00

Contact Information

County of Sonoma
Contact us by Phone
Address
2615 Paulin Drive
Santa Rosa, CA 95403
38.4661956, -122.724846

ISD Rate Structure Updates

Last Updated February 13, 2018

Annual calculation of rates and methodology is completed by end of January for the following fiscal year.