Description: Provide a leadership role to help realize success with technology improvements that have a nexus to the 5‐Year Strategic Plan (SP) Goals and Objectives.
Measures: TBD – Number of Mobile Devices (Laptops, Tablets) increased by 10% annually for essential service workers. Completion of RFP for Microsoft 365 implementation (subject to IT Resiliency Consultant recommendations in Goal 1), Establish with CAO concurrence on governance
approach for IT Project recommendations and prioritization with associated funding targets.
Background Information: This performance goal and related objectives intends to highlight numerous key areas of the Strategic Plan draft where the Information Systems Department can play an important role in helping departments move forward with success. Many of the goals and
objectives include a technology component as described in the Strategic Plan Alignment section of this memo. Several specific areas where Information Systems will take a leadership role:
SP Goal 1, Objective 3 and 4, enhance the technology infrastructure by orienting current and future investment in technology solutions that improve service delivery via on‐line access. Expanding use of laptops and tablets, utilization of cloud‐based Microsoft Office and business applications and digital work flows and electronic documents will add mobility and support telework efficiencies and
enable neighborhood/regional service centers with efficient and flexible business processes. A virtual service delivery with anywhere, anytime access will lower carbon/greenhouse gas footprint and lower facility space requirements.
SP Goal 2, Objective 1 outlines the need to strengthen communication infrastructure and technology tools relied upon during disasters to ensure critical services. Information Systems will continue to take a leadership role in this important work. All Performance Goals relate to this objective including strengthening IT Resiliency and Security, Web Site accessibility, Digitizing documents and Work Flows, and improving IT consistency and employee skills.
SP Goal 4, Objective 1 and 2 are also critical to improve broadband and Internet access throughout the County. Many underserved areas and limited cost‐effective competitive offerings effect access to needed virtual services from government, healthcare, education, public safety and economic initiatives. These objectives are coordinated by the Economic Development Board and Information Systems will also take a leadership role to define solutions and provide the needed technical support hat can facilitate improvements to the County infrastructure that will help expand capabilities throughout the County, capabilities that can be leveraged through public and private partnerships.
SP Goal 1, Objective 2 will provide a master list of prioritized technology needs can help us better support operational /service improvements consistent with fiscal strategies and constraints.Information Systems is in a position to lead this effort in coordination with the CAO.
SP Goal 2, Objective 3 is already in process as defined in Performance Goal 2 above. This objective will improve our web sites and social media efforts with consistent and easy use to use tools.