During the pandemic, building lobbies are open to the public for restricted access and hours. Clients and staff must wear masks or face coverings, and maintain six-feet of social distancing. Hours at both 2550 Paulin Drive, Santa Rosa, and South County Center, 5350 Old Redwood Highway, Suite 100, Petaluma: 8 a.m.- 4 p.m., Monday-Friday. Thank you for your patience and understanding as we work together to keep our communities safe.

Look for questions and answers about changes in benefits on the Human Services Department Home Page first. For additional information, please call 877-699-6868.

Get Services from Home

Online

MyBenefitsCalWIN.org

• Report Changes
• Apply for Benefits
• Submit Reports & Documents

CoveredCA.com

• Apply for Covered California or Medi-Cal

GetCalFresh.org

• Apply for CalFresh

Telephone/Fax

Service Center: 877-699-6868

• Report Changes
• Request Replacement EBT Card
• General Assistance Questions

Fax: 707-565-2929

• Report Changes
• Apply for Benefits 

Mail

Economic Assistance, P.O. Box 1539, Santa Rosa, CA 95402

• Report Changes
• Apply for Benefits
• Submit Reports & Documents

Outdoor Office Drop Boxes

• Economic Assistance, 2550 Paulin Drive, Santa Rosa
• South County Center, 5350 Old Redwood Highway, Suite 100, Petaluma

• All U.S. citizens who are residents of Sonoma County who meet the guidelines.
• Children born in the United States, regardless of where their parents were born. 
• Immigrants who are legal permanent residents, victims of trafficking, U-Visa applicants and holders, and others.
• Residents who receive SSI or SSP.
• Students and those who meet the other CalFresh guidelines.

For details about eligibility and income rules in English and Spanish, visit the California Department of Social Services website.

Even if you've had CalFresh for a while, benefits and rules can change. It's important that you keep in touch with us, and check this site for new information. 

• Visit Renew Your Benefits to learn how to keep your CalFresh benefits ongoing or make changes to your home address or income.
• Visit Use Your Benefits for a list of what you can buy with CalFresh, and how and where to use your benefits. 
• Check CalFresh Frequently Asked Questions (FAQs) for answers about your benefits. Here are two FAQs that many clients ask:

How do I check my CalFresh Card balance amount?

How do I replace a damaged, lost or stolen CalFresh Card?

• a local disaster, such as a fire, flood or earthquake, or
• a power outage, planned or unexpected, or
• a household misfortune, such as a house fire, resulting in loss of food purchased with CalFresh benefits.

To apply for replacement benefits, the household has 10 days to report the food loss by phone or in person and to complete a CF 303 form in English or a CF 303 form in Spanish. The replacement benefits may be a partial amount or up to the maximum one-month allotment for the household. Destroyed EBT cards may also be replaced.

Submit the CF 303 form:

• Online: MyBenefitsCalWIN.org or getcalfresh.org/replace
• Telephone: (877) 699-6868
• Fax: (707) 565-5252
• In-Person: 2550 Paulin Drive, Santa Rosa, or Human Services South County Center, 5350 Old Redwood Highway, Suite 100, Petaluma.