• food farmers market box

Food & Nutrition Benefits

CalFresh stretches your food budget

CalFresh Logo offers monthly benefits to help you buy the groceries you need to be healthy. Benefits are added to an ATM-style plastic card, called an Electronic Benefit Transfer or EBT card, that eligible individuals and families use to pay for food at grocery stores and many local farmers markets.

calfresh ebt card

CalFresh recipients can also use their EBT cards to purchase groceries online at Amazon.com. You can order food online that you would normally buy with your EBT card in the store. You may order non-perishable food, however availability may be limited. When you order, select Amazon home delivery (delivery may take longer than usual). CalFresh benefits do not cover the cost of delivery, though Amazon offers free delivery on orders over $35. EBT Card holders are eligible for a reduced cost Prime Membership, which eliminates the delivery fee on most items and grants access to other Prime benefits.

Known as CalFresh in California, this food and nutrition program is part of a federal government program, the Supplemental Nutrition Assistance Program (SNAP).

    For more information, please visit EBT Online at www.cdss.ca.gov/ebt-online.

    Connect to Services or Submit Documents

    During the pandemic, building lobbies are open to the public for restricted access and hours. Clients and staff must wear masks or face coverings, and maintain six-feet of social distancing. Hours at both 2550 Paulin Drive, Santa Rosa, and South County Center, 5350 Old Redwood Highway, Suite 100, Petaluma: 8 a.m.-noon, Monday-Friday. Thank you for your patience and understanding as we work together to keep our communities safe.

      Look for questions and answers about changes in benefits on the Human Services Department Home Page first. For additional information, please call 877-699-6868.

      Get Services from Home

      Online

      MyBenefitsCalWIN.org

      • Report Changes
      • Apply for Benefits
      • Submit Reports & Documents

      CoveredCA.com

      • Apply for Covered California or Medi-Cal

      GetCalFresh.org

      • Apply for CalFresh

      Telephone/Fax

      Service Center: 877-699-6868

      • Report Changes
      • Request Replacement EBT Card
      • General Assistance Questions

      Fax: 707-565-2929

      • Report Changes
      • Apply for Benefits 

      Mail

      Economic Assistance, P.O. Box 1539, Santa Rosa, CA 95402

      • Report Changes
      • Apply for Benefits
      • Submit Reports & Documents

      Outdoor Office Drop Boxes

      • Economic Assistance, 2550 Paulin Drive, Santa Rosa
      • South County Center, 5350 Old Redwood Highway, Suite 100, Petaluma

      Who May Be Eligible?

      • All U.S. citizens who are residents of Sonoma County who meet the guidelines.
      • Children born in the United States, regardless of where their parents were born. 
      • Immigrants who are legal permanent residents, victims of trafficking, U-Visa applicants and holders, and others.
      • Residents who receive SSI or SSP.
      • Students and those who meet the other CalFresh guidelines.

      For details about eligibility and income rules in English and Spanish, visit the California Department of Social Services website.

      Information for Current CalFresh Clients

      Even if you've had CalFresh for a while, benefits and rules can change. It's important that you keep in touch with us, and check this site for new information. 

      • Visit Renew Your Benefits to learn how to keep your CalFresh benefits ongoing or make changes to your home address or income.
      • Visit Use Your Benefits for a list of what you can buy with CalFresh, and how and where to use your benefits. 
      • Check CalFresh Frequently Asked Questions (FAQs) for answers about your benefits. Here are two FAQs that many clients ask:

      How do I check my CalFresh Card balance amount?

      Using your card number, check online at mybenefitscalwin.org or call (877) 328-9677.

      How do I replace a damaged, lost or stolen CalFresh Card?

      Using your card number, check online at mybenefitscalwin.org or call (877) 328-9677.

      Replacing CalFresh Benefits
      (Disaster or Single Household Misfortune)

      Current CalFresh recipients may apply for partial or total replacement of the value of food lost or spoiled if they are affected by any one of the following:
      • a local disaster, such as a fire, flood or earthquake, or
      • a power outage, planned or unexpected, or
      • a household misfortune, such as a house fire, resulting in loss of food purchased with CalFresh benefits.

      To apply for replacement benefits, the household has 10 days to report the food loss by phone or in person and to complete a CF 303 form in English or a CF 303 form in Spanish. The replacement benefits may be a partial amount or up to the maximum one-month allotment for the household. Destroyed EBT cards may also be replaced.

      Submit the CF 303 form:

      • Online: MyBenefitsCalWIN.org
      • Telephone: (877) 699-6868
      • Fax: (707) 565-5252
      • In-Person: 2550 Paulin Drive, Santa Rosa, or Human Services South County Center, 5350 Old Redwood Highway, Suite 100, Petaluma.

      Contact Information

      Economic Assistance
      Human Services Department

      In-person Lobby Hours

      Monday – Friday
      8:00 AM – 12:00 PM

      Phone Hours: 8 a.m.-5 p.m. 
      (Wait times can be up to two hours)

      Addresses
      Address

      Santa Rosa

      2550 Paulin Drive

      Santa Rosa, CA 95403
      38.465026, -122.721484
      Petaluma Office
      5350 Old Redwood Highway

      Suite 100

      Petaluma, CA 94954
      38.278495, -122.668033

      Drop off paperwork at any office or mail to:

      Economic Assistance

      P.O. Box 1539

      Santa Rosa, CA 95402

      Apply for CalFresh

      Apply Online
      In English and Spanish

      Apply by Phone
      Dial 2-1-1 from any phone

      Apply in Person
      Visit our the Economic Assistance office 8 AM - 5 PM

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      food farmers market box

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      Senior Resource Guide

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