Call us if your regular care provider suddenly gets sick or is absent, and you require help with specific and crucial needs (such as getting someone out of bed or picking up critical medications).
An urgent substitute care provider can only visit you during an absence you didn’t expect -- not a caregiver’s vacation or scheduling conflict. Plan for those in advance. Your social worker or IHSS PA can help you hire help during a care provider's planed absence.
To ask about an urgent substitute care provider, call (707) 565-5719, Monday–Friday, 8 a.m. - 4 p.m. If you get voicemail, leave your name and number so we can call you back.
If you call after business hours or on a holiday or weekend, a voicemail message will provide the phone number of a home care agency you can call. The line is open Monday-Friday, 4 p.m.- 8 p.m., and Saturdays, Sundays and holidays from 8 a.m.- 8 p.m.