IHSS PA consumer handbook

Safety & Disaster Preparedness


  • Do not leave valuables lying around. Put away jewelry, cash, checkbook and credit cards safely and securely.
  • Ask for a receipt every time your care provider shops for you.
  • Do not add your care provider’s name to your savings, checking, charge account, Social Security (SSI) or any other documents.
  • Keep an eye on things such as phone usage, medications and food items.
  • Do not get overly involved with your care provider’s private life.
  • Do not lend your care provider money, your car, household furnishings or clothing.
  • If your care provider is abusing you – hitting you, screaming at you, endangering your health or making you feel afraid, tell family and friends immediately, and call the police or Adult Protective Services at (707) 565-5940.

Disaster Preparedness

  • Let your care provider know about your disaster plan.
  • Tell your care provider where your Emergency Contact Information is located (a list of your family, doctors, neighbors, etc.)
  • Discuss your expectations with your care provider in case of an emergency or evacuation

Contact Information

Adult and Aging Division
Human Services Department
Business Hours
Monday – Friday
8:00 AM – 5:00 PM
3725 Westwind Boulevard
First Floor
Santa Rosa, CA 95403
38.510185, -122.796579