IHSS PA consumer handbook

Duties & Responsibilities for the Care Provider

Domestic Tasks

  • Vacuuming, dusting, and sweeping
  • Damp mopping kitchen and bath
  • Cleaning stove top
  • Cleaning the counter tops in kitchen and bath areas
  • Cleaning the sink, tub, and toilet
  • Making and changing beds
  • General tidying up
  • Washing, folding, and putting away laundry
  • Emptying trash
  • Wiping/cleaning refrigerator

Personal Care

  • Bathing
  • Grooming (shampoo, hair care, shaving, and dental care)
  • Dressing
  • Feeding and assistance with eating
  • Support with toileting
  • Skin care
  • Help changing positions or walking and moving from place to place
  • Bowel and bladder care
  • Care and assistance with prosthesis


  • Shopping and errands
  • Accompany to medical appointments
  • Protective supervision
  • Paramedical services (only if consumer’s doctor sends approval notice to IHSS social worker)

Meal Preparation & Clean Up

  • Grocery shopping
  • Meal preparation
  • Meal clean up

Tasks Not Authorized

  • Mowing the lawn or gardening
  • Pet care, such as washing or walking
  • Cleaning or cooking for other family members
  • Moving furniture
  • Anything else not on the list of approved tasks on the Notice of Action
  • Washing windows

Giving Praise

When your care provider is working hard and doing a good job, praise is appreciated.

  • Give praise as deserved and immediately. Example: “I liked the dinner you prepared today. It tasted really great!”
  • It is important that both you and the care provider are pleased.
  • Simple “Please” and “Thank you” are also appreciated.

Offering Correction

  • Discuss problems as they arise – do not bottle them up. Discuss your concerns firmly and calmly.
  • When offering corrections, first comment on a task that has been done correctly. Then let the care provider know, pleasantly but firmly, how you want the incorrect task to be done.
  • When making corrections, here’s a suggested comment: “I am happy to see the bathroom so clean. But next time, could you please remember to rinse out the tub more thoroughly?”
  • Blaming or making your care provider feel ashamed will not help keep your care provider working for you. If you find it difficult to correct your care provider, ask for help from a family member or friend.
  • The care provider may be told several times of unacceptable behavior before being dismissed.

Contact Information

Adult and Aging Division
Human Services Department
Business Hours
Monday – Friday
8:00 AM – 5:00 PM
3725 Westwind Boulevard
First Floor
Santa Rosa, CA 95403
38.510185, -122.796579