The IHSS Public Authority reserves the right to remove a consumer from using Registry services after either two (2) validated minor offenses within a one-year period or one (1) validated major offense.
Minor Offenses include, but are not limited to, the following:
- Discourteous, rude, demeaning, or inappropriate behavior toward the care provider or Registry staff, including any remarks of a racial or sexual nature or denigrating toward a religious preference, national origin, age, disability, political affiliation and single/marital status.
- Demanding that the Registry refer a care provider of a certain race, gender, age, religion, marital or non-marital status.
- Repeated pattern of not following through with Registry processes, including canceling interviews without notifying scheduled providers or Registry staff, not being available for scheduled interviews, not contacting Registry when a match has been made, etc.
- Repeated pattern of not following through with employer obligations in general, including not signing enrollment forms and time sheets, and not being available when a care provider arrives for scheduled interviews, scheduled work hours, and/or appointments.
- Repeated pattern of inappropriate calling of the care provider by telephone that compromises the care provider’s right to privacy.
- Repeated pattern of making fictitious and unsubstantiated allegations against care providers for stealing, breaking items, ruining items, etc.
- Insisting that a provider perform tasks not authorized by IHSS, such as performing services for anyone other than the authorized consumer, such as a family member.
- Demanding to be driven to unauthorized locations or at a frequency or duration unauthorized by the IHSS program.
- Demanding that the care provider work unauthorized hours and at a greater frequency or duration than authorized by IHSS.
- Insisting on the caring for pets (besides service animals) or doing yard work unless authorized by IHSS.
Major Offenses include, but are not limited to, the following:
- Theft, forgery, dishonesty or misrepresentation related to being the employer of a provider.
- On the job discrimination of a protected job class including race, national origin, age, sex, sexual orientation, disability, religion and political affiliation.
- Fraudulent activities involving the use of the IHSS program.
- Inappropriate contact with the care provider's family.
- Sexual harassment or sexual abuse.
- Physically abusing or assaulting a provider or knowingly putting the provider in jeopardy of physical danger.
- Displaying a firearm or other dangerous weapon in a threatening manner.
- Possession, use and/or offering illegal substances.
- Refusing to pay share of cost after employing the care provider.
- Refusing to sign legitimate time sheets.
- Refusing to provide or submit required IHSS paperwork needed to initiate provider payroll process after utilizing the care provider for work.
- Harassing of a care provider after termination of employment through the telephone or other means.