If you’re concerned that a senior in a nursing home or residential care facility isn’t being treated properly, contact the Sonoma County Ombudsman Program for help. Ombudsmen are a voice for anyone concerned about a senior and for the senior who may feel overwhelmed, fearful or ashamed to talk to facility staff about problems. 

Day or night, talk confidentially with state-certified counselors who can help resolve issues of neglect, physical, sexual, emotional, verbal or financial abuse at (707) 526-4108 or (800) 231-4024.

The Ombudsman Program services are only for seniors living in long-term care facilities. If you are concerned about a senior who lives independently in the community, call Sonoma County Adult Protective Services at (800) 667-0404, day or night.

Physical Abuse

The infliction of physical pain or injury, sexual assault or molestation, or use of physical or chemical restraints for punishment, without or beyond the scope of, a doctor's order. 

Neglect 

The failure to fulfill a caretaking duty, such as assisting in personal cleanliness, providing enough healthy food, clothing or shelter, or protecting a person from health and safety hazards.

Financial Abuse 

The illegal or unethical exploitation and/or use of an elder’s funds, property or other assets.

Abandonment 

The desertion of an elder by someone who is a caregiver. 

Abduction 

The removal, without the consent of the senior’s conservator, of a senior to another state.

Isolation 

Preventing an elder from receiving mail, telephone calls or visitors.

Mental Suffering 

The infliction of fear, agitation, confusion through threats, harassment or other forms of intimidating behavior.