• Woman hugs older adult

Adult Protective Services (APS)

All adults have the right to live in a healthy, safe home.

The Role of Sonoma County Adult
Protective Services
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Help keep older adults age 65+ and dependent adults ages 18-64 safe from emotional, physical, financial or sexual abuse and neglect, self-neglect, isolation or abandonment. You can contact our confidential hotline about adults who live in their own house or apartment, or who live with someone else. Reporting to the hotline allows caring APS professionals to investigate and provide help and services to keep older adults safe and well. Learn more about the role of APS in this video.

Adult Protective Services Hotline Open During County Closures

During the coronavirus emergency, please continue to call the APS hotline to report concerns about an older adult age 65+ or a dependent adult 18 and older. APS is conducting face-to-face visits with alleged victims in situations that require an immediate response. All other services are being offered over the phone.

Call the APS hotline 24/7, Confidential and Anonymous

(800) 667-0404 or (707) 565-5940

For other information and questions about older and dependent adults, their families and caregivers, call the Adult and Aging Information and Assistance line, (707) 565-INFO (4636), Monday-Friday. Your call will be returned within 48 hours. In English or Spanish.

How To Report

Make a confidential hotline call 24 hours a day.

Regarding an adult living at home:
APS Hotline
(707) 565-5940 or(800) 667-0404

About an adult living in a nursing or residential care facility: 
Long-Term Care Ombudsman Program
(707) 526-4108 or (800) 231-4024
Learn more about the Ombudsman at Senior Advocacy Services.

Prevention Education and Community Support

For APS Mandated Reporters

Some professionals legally required to report any suspicion of abuse to APS or local law enforcement.

Mandated reporters are defined by the Welfare and Institutions Codes as: "Any person who has assumed full or intermittent responsibility for care or custody of an elder or dependent adult, whether or not that person receives compensation, including administrators, supervisors, and any licensed staff of a public or a private facility that provides care or services for elder or dependent adults, or any elder or dependent adult care custodian, health practitioner… or local law enforcement agency is a mandated reporter." 

After calling APS or law enforcement, reporters must submit an online form: the SOC 341 (Suspected Abuse) or the 342 (Suspected financial abuse), then print and fax the form to (707) 565-5969.

Mandated reporters include all financial institution officers and employees. They must report suspected elder financial abuse by calling APS or local law enforcement agencies, then submitting a 342 form.

What is Elder Abuse or Neglect?

If you have concerns about an older adult or disabled person of any age, call us. We can help.

  • Physical Abuse: The infliction of physical pain or injury, sexual assault or molestation, or use of physical or chemical restraints for punishment, without or beyond the scope of, a doctor's order. 
  • Neglect: The failure to fulfill a caretaking duty, such as assisting in personal cleanliness, providing enough healthy food, clothing or shelter or protecting a person from health and safety hazards.
  • Financial Abuse: The illegal or unethical exploitation and/or use of an elder’s funds, property or other assets.
  • Abandonment: The desertion of an elder by someone who is a caregiver. 
  • Abduction: The removal, without the consent of the senior’s conservator, of a senior to another state.
  • Isolation: Preventing an elder from receiving mail, telephone calls or visitors.
  • Mental Suffering: The infliction of fear, agitation, confusion through threats, harassment or other forms of intimidating behavior.

Contact Information

Adult & Aging Services
Human Services Department
Business Hours
Monday – Friday
8:00 AM – 5:00 PM
Contact us by Phone
3725 Westwind Boulevard
First Floor
Santa Rosa, CA 95403
38.510185, -122.796579

Adult Protection Hotline

Call 24/7

(800) 667-0404 or (707) 565-5940


Confidential, Anonymous

Sonoma County Senior Resource Guide/ Guía de Recursos

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