Make a confidential hotline call 24 hours a day.

Regarding an adult living at home:
APS Hotline (707) 565-5940 or(800) 667-0404

About an adult living in a nursing or residential care facility: 
Long-Term Care Ombudsman Program(707) 526-4108 or (800) 231-4024
Learn more about the Ombudsman at Senior Advocacy Services.

• Speakers help educate the community about elder abuse prevention and identification. Learn more from the Sonoma County Elder Justice Coalition to request a speaker or presentation.
  
  
• APS also trains local professionals who are mandated reporters. To schedule a training about how and what to report, call (707) 565-5900.
  
  
• APS is also part of two groups of local professionals working to keep elder and/or dependent adults safe -- the Elder and Dependent Adult Multidisciplinary Team and the Financial Abuse Specialist Team.

Some professionals legally required to report any suspicion of abuse to APS or local law enforcement.

Mandated reporters are defined by the Welfare and Institutions Codes as: "Any person who has assumed full or intermittent responsibility for care or custody of an elder or dependent adult, whether or not that person receives compensation, including administrators, supervisors, and any licensed staff of a public or a private facility that provides care or services for elder or dependent adults, or any elder or dependent adult care custodian, health practitioner… or local law enforcement agency is a mandated reporter." 

After calling APS or law enforcement, reporters must submit an online form: the SOC 341 (Suspected Abuse) or the 342 (Suspected financial abuse), then print and fax the form to (707) 565-5969.

Mandated reporters include all financial institution officers and employees. They must report suspected elder financial abuse by calling APS or local law enforcement agencies, then submitting a 342 form.

If you have concerns about an older adult or disabled person of any age, call us. We can help.

• Physical Abuse: The infliction of physical pain or injury, sexual assault or molestation, or use of physical or chemical restraints for punishment, without or beyond the scope of, a doctor's order. 
• Neglect: The failure to fulfill a caretaking duty, such as assisting in personal cleanliness, providing enough healthy food, clothing or shelter or protecting a person from health and safety hazards.
• Financial Abuse: The illegal or unethical exploitation and/or use of an elder’s funds, property or other assets.
• Abandonment: The desertion of an elder by someone who is a caregiver. 
• Abduction: The removal, without the consent of the senior’s conservator, of a senior to another state.
• Isolation: Preventing an elder from receiving mail, telephone calls or visitors.
• Mental Suffering: The infliction of fear, agitation, confusion through threats, harassment or other forms of intimidating behavior.