County Administrator's Office
For Immediate Release

PG&E to Start Restoring Power Today

Alternative Emergency Reporting Stations activated

Santa Rosa, CA  –  October 10, 2019 at 4:00 PM  –  Pacific Gas & Electric (PG&E) has notified the County of Sonoma that it has begun to conduct equipment inspections to restore power to the 200,000 residents in Sonoma County affected by the Power Shutoff. PG&E has said they expect to make progress today in restoring power to some areas in the County. Other portions of the county will remain without power until PG&E has inspected the electrical infrastructure and determined that they can safely restore service. 

County officials have set up six Alternate Emergency Reporting Stations where residents in affected areas may go to report emergencies if they are unable to use their home phones to call 9-1-1. Beginning today, Thursday, October 10, affected residents can request emergency services at the Starcross Monastic Community Center in Annapolis, Geyserville Fire Stations 1 and 2, the Knights Valley Volunteer Fire Station, the Bennett Valley Fire District Station, and the Schell-Vista Fire Station in Sonoma. In addition, there are emergency landline call boxes functioning 24 hours outside of six fire stations in the affected areas that residents may use to report emergencies (see complete list below).   

A map of the six Alternative Emergency Reporting Stations and the fire stations with landline call boxes can be found here. The map’s black telephone icons indicate an Alternative Emergency Reporting Station and the white telephone icons indicate an emergency call box. Users can click on the icons to see the location and hours.

At the six designated Alternate Emergency Reporting Stations, residents will be connected to a staffed radio operator who will connect them to emergency services to report the incident. If cellular service is restored while traveling to an Alternate Emergency Reporting Station, emergency officials recommend that residents pull over safely to the side of the road and dial 9-1-1, which will offer a faster response to the emergency. After making the call, residents are encouraged to continue to the Alternate Emergency Reporting Station to follow-up on the emergency request in case the call to 9-1-1 was interrupted. 

Alternative Emergency Reporting Stations


  • Starcross Monastic Community | Open 24 hours
    34500 Annapolis Road, Annapolis, CA 95412 


  • Knights Valley Volunteer Fire Company | 9:00 AM - 9:00 PM; 11:00 PM - 6:00 AM
    16850 Spencer Lane, Calistoga, CA 94515


  • Geyserville Fire Protection District | 9:00 AM - 9:00 PM
    20975 Geyserville Avenue, Geyserville, CA 95441


  • Geyserville Fire Protection District | 8:00 AM - 4:00 PM 
    6561 Highway 128, Healdsburg, CA 95448 

Santa Rosa

  • Sonoma County Fire Station 8 | 3:00 PM - 3:00 AM
    6161 Bennett Valley Road, Santa Rosa, CA 95404


  • Schell-Vista Fire Protection District | 9:00 AM - 9:00 PM 
    22950 Broadway, Sonoma, CA 95476
  • Sonoma Valley Fire Rescue Authority, Station 1 | Open 24 hours
      630 2nd Street West, Sonoma, CA 95476

    Emergency Landline Call Boxes

    El Verano

    • Sonoma Valley Fire Rescue Authority | Open 24 hours
      845 Center Street, Sonoma, CA 95476

    Glen Ellen

    • Glen Ellen Fire Department | Open 24 hours
      13445 Arnold Drive, Glen Ellen, CA 95442


    • Kenwood Fire Protection District | Open 24 hours
      9045 Sonoma Highway, Kenwood, CA 95452


    • Sonoma Valley Fire Rescue Authority, Station 1 | Open 24 hours
      630 2nd Street West, Sonoma, CA 95476
      • Sonoma Valley Fire Rescue Authority, Station 3 | Open 24 hours
        1 West Agua Caliente Road, Sonoma, CA 95476
      • Sonoma Valley Fire Rescue Authority, Station 4 | Open 24 hours
        18798 Prospect Drive, Sonoma, CA 95476

      For questions about the power shutoff or to find non-emergency services, contact Sonoma County 2-1-1 (dial 2-1-1 from a phone with a 707 area code) by phone or visit In a life-threatening or medical emergency, call 9-1-1.

      For information about PG&E’s power shutoff, visit or call PG&E’s 24-hour power outage information center at (800) 743-5002

      For updates and emergency information from:

      To find more information about preparing for power outages visit:

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