Santa Rosa, CA – July 21, 2015 – Sonoma County's Information Systems Department (ISD) announced the expansion of a host of online services to provide increased access to public information and service delivery. A new online reporting system, SoCo Report It, allows residents of the unincorporated County to report County maintenance and repair service requests, while SoCo Data provides a platform to share important local data with the community.
"These initiatives exemplify user friendly service and transparency, two very important goals of this Board," stated Board of Supervisors Chair Susan Gorin. " SoCo Report It makes it easier for our unincorporated county residents to let us know about problems that need our attention, and SoCo Data makes information of interest to the community more accessible."
Transportation & Public Works provided a leadership role in developing SoCo Report It, which provides people with the ability to submit and monitor the status of service requests for common maintenance and repair issues in the unincorporated county area using both the Internet and smartphone applications. The app provides a convenient way to submit service requests, such as reporting a pothole or streetlight outage, and make it easy to attach a photo of the problem. Additionally, the app automatically records the location via the GPS location services on the smartphone. The submitter can track progress of the request from submission to resolution.
In the future, SoCo Report It will become a one-stop shop for the public to report on most non-emergency needs. Future service request types could include reporting graffiti, barking dogs, dead birds for West Nile Virus tracking, watering violations, problems at the parks, and even flooding or property damage issues from winter storms during emergency activations. SoCo Report It is available on the Android and Apple smartphone platforms, and online at: http://sonomacounty.ca/gov/SoCo-Report-It.
SoCo Data provides an online resource to view relevant sets of public data, including Sheriff's Office incident reports and event data, food facility inspections information, local property values, budget information, and Sonoma County baby names. SoCo Dat a will also soon include an application, called Open Budget, which provides users with increased fiscal transparency by allowing them to drill down into the County's budget simply by clicking o n various bar charts. The County is also collaborating with the City of Santa Rosa to pilot innovative approaches that allow the public to view data from multiple jurisdictions through the same tool.
In the coming months, Sonoma County's Information Services Department will continue the development of additional online services, including online tools to provide additional opportunities for the public to engage with their local government, such as virtual town hall meetings and participatory budgeting.