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Adult Protective Services (APS)

Everyone has the right to live in a healthy and safe environment, without emotional, physical, or sexual abuse, neglect, self-neglect, isolation, abandonment, financial abuse or the fear of abuse. Sadly, these problems do impact elder and dependent adults who live in private homes, apartments, hotels or hospitals, nursing homes or residential facilities.

Anyone can call Adult Protective Services (APS) 24 hours/day, at 1 (800) 667-0404 if they observe, know or suspect abuse. All calls are confidential. APS social workers investigate reports and help solve problems. To enable these adults to live as safely and independently as possible for as long as possible, staff also coordinate supportive services through helpful family, friends and other community agencies. 

To report concerns about abuse in nursing and residential care facilities for the elderly, call the Sonoma County Long-Term Care Ombudsman Program (707) 526-4108 or (800) 231-4024. Confidential calls can be made 24 hours a day. Learn more about the Ombudsman Program at the Senior Advocacy Services website.

APS staff also educate the community and those professionals who are mandated reporters about elder abuse prevention and identification. Learn more about prevention, reporting and signs of abuse at socoelderprotect.org, the website of the Sonoma County Elder Justice Coalition.

The Sonoma County Adult Protective Services Program is mandated under Welfare and Institutions Code 15600 and is part of a statewide program of the California Department of Social Services

Are You a Mandated Reporter?

Certain community professionals are required by law to report the observation, knowledge or reasonable suspicion of abuse to APS or law enforcement. These groups can learn how and what to report by attending or scheduling a free mandated reporter training presented at the APS office or on-site.

Mandated reporters are defined by the Welfare and Institutions Codes as:

"Any person who has assumed full or intermittent responsibility for care or custody of an elder or dependent adult, whether or not that person receives compensation, including administrators, supervisors, and any licensed staff of a public or a private facility that provides care or services for elder or dependent adults, or any elder or dependent adult care custodian, health practitioner…or a local law enforcement agency is a mandated reporter."

These reporters must call APS or law enforcement immediately with concerns, then complete the online DSS form 341 and fax it within two working days to (707) 565-5969.

Mandated reporters also include all financial institution officers and employees. They are required to report suspected elder financial abuse by calling Adult Protective Services or local law enforcement agencies, following up with a written report. Download the form by selecting this link: http://www.dss.cahwnet.gov/cdssweb/entres/forms/English/soc342.pdf.

Contact Information

Adult and Aging Services
Human Services Department
Business Hours
Monday – Friday
8:00 AM – 5:00 PM
Contact us by Phone
3725 Westwind Boulevard
Suite 101
Santa Rosa, CA 95403
38.510185, -122.796579

Adult Protection Hotline

(800) 667-0404


Call 24/7 - Confidential, Anonymous

2017 Senior Resource Guide - Guía de Recursos

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Senior Guide 2017

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