Community Information

Published:  October 20, 2017 at 4:05 AM

Current Evacuations

  • Mandatory and advisory evacuation information and a list of shelters throughout the county is available at or for residents of the city of Santa Rosa at
  • Emergency responders are performing safety assessments of burned areas to determine when evacuation orders will be lifted. The Sheriff has ordered all residents to remain out of mandatory emergency evacuation areas.
  • A curfew is imposed for the City of Santa Rosa’s Mandatory Evacuation Areas. No one may be on evacuated city streets or any other evacuated public place between 6:45 p.m. and 7:15 a.m. A violation is punishable as a misdemeanor.
  • Looting and other crime will not be tolerated. Law enforcement will maintain a heavy presence in evacuated areas to assist people and protect property. Looters will be arrested. If you see looting in progress, please call 9-1-1.
  • Fire victims in need of help or supplies should call 2-1-1.


Shelters are open throughout Sonoma County. An updated list can be found at While many shelters are open, we encourage residents to use the following evacuation centers with enhanced services, such as acute medical services:

Shelters are not checking immigration status, however they may ask for identification. The purpose of this is to locate missing persons. Evacuees do not have to provide identification.

Returning To Evacuated Areas

  • We are coordinating with Cal Fire to determine when it is safe to return home. While evacuation orders are in effect, areas are unsafe. Do not enter closed roads or attempt to return to your home before orders are lifted. Doing so may result in injury and require resources be pulled away from responding.
  • As evacuation orders are lifted , information will be posted at for City or Santa Rosa residents and at
  • Once you receive clearance to return home, it is essential to follow health and safety precautions. Please see a list of precautions at and follow them explicitly.

Debris Removal

  • Property owners should exercise caution use proper protective equipment when handling any ash or hazardous materials from their property. Improper handling and disposal can be harmful to property owners, children and the general public. Small scale sifting through ashes to locate any remaining personal items will not impact residents' ability to get financial assistance. Private large scale removal of debris and ash should be coordinated with government officials prior to removal.
  • For more debris removal details visit:

Fire Updates

Missing People

  • Register you’re safe or find people who have registered as safe on the American Red Cross site:
  • Call (707) 565-3856 to report a missing person. If you make a report and then locate them, please call the hotline again to report the person found.

Power/Gas Outage Information

  • PG&E is working to both restore power and gas. To see areas without power, visit
  • If your gas meter is behind a locked gate and you’re not home, inform PG&E at (800) 743-5000.


  • Many healthcare agencies, including pharmacies, are operational in our county. In addition, during this emergency, pharmacies are authorized to refill prescriptions without renewed contact with your physician. In addition, for new health needs, we encourage people to contact their primary care provider.
  • Available pharmacies can be found here:

Air Quality

  • Air quality will be variable while there are active fires in the region and shifting winds. Children, the elderly and those with respiratory conditions such as asthma, lung disease and heart disease are most impacted.
  • To decrease your exposure to wildfire smoke and to limit harmful effects from smoke follow these healthy habits:
    • Limit your time outside and stay indoors as much as possible.
    • If possible, seek shelter in buildings with filtered air OR move to areas outside the region less impacted by wildfire smoke until smoke levels subside.
    • Keep your windows and doors closed unless it’s extremely hot outside. If you don’t have an air conditioner, staying inside with the windows closed may be dangerous in extremely hot weather. In these cases, seek alternative shelter.
    • Run your home or car air conditioner on recycle or recirculate. Keep the fresh air intake closed and the filter clean to prevent bringing additional smoke inside.

Damage Assessments

  • Damage assessment teams are accounting for the number and types of damaged and destroyed structures. Residents who have lost their homes or businesses will receive information in the coming days. For City of Santa Rosa residents, an online tool is available to view fire damage in your neighborhood. Visit to access this tool.
  • Re-entry packets are currently being assembled for people returning to their homes that were affected by the fire. Re-entry packets will include gloves, respirators and foot protection.

Local Assistance Center (LAC)-Santa Rosa

  • The County of Sonoma and the City of Santa Rosa have opened a Local Assistance Center (LAC) in partnership with FEMA and the California Office of Emergency Services (CalEOS). The LAC will be open daily for at least two weeks and likely longer at Press Democrat building in downtown Santa Rosa, 427 Mendocino Ave. between Ross and 5th Streets. The center opens each day at 9 am with the last entry taken at 6 pm.
  • The LAC is a one-stop shop with critical services for residents who have been impacted by the fires. Some of the services and information available include: FEMA Disaster Recovery Center, Department of Motor Vehicles, American Red Cross, Small Business Administration, HOPE Animal Assistance Crisis Response, County Assessor and Tax Collector, Child Support Services, Housing Assistance, Fire and Emergency Services, Health and Human Services, Building Permitting Agencies, Transportation & Public Works, and Veteran’s Affairs. The site is wheelchair accessible. Spanish translators and a children’s play area will be available. 
  • Free Parking In Downtown Santa Rosa:
    • Lot 2 – 521 5thStreet
    • Mendocino Avenue (300-500 blocks)
    • 5thStreet (500-600 blocks)
    • Ross Street
    • Parking is also free at Garage 1 (521 7th Street) 
  • The LAC is also accessible by Sonoma County Transit and City Bus via route 1. The LAC is just three blocks from the Downtown Transit Mall. 

Local Assistance Center (Lac)-Sonoma Valley Intake Center

  • The County of Sonoma in partnership with state and federal agencies have opened a Local Assistance Center (LAC) Intake Center in Sonoma Valley.  The LAC Intake Center will be open daily as needed at the Hanna Boys Center located at 17000 Arnold Drive, Sonoma CA 95476. The center opens each day at 9 am with the last entry taken at 6 pm.
  • The LAC is a one-stop shop with critical services for residents who have been impacted by the fires. Some of the services and information available include: FEMA Disaster Recovery Center, Department of Motor Vehicles, Small Business Administration, Internal Revenue Service, Social Security Administration, United States Coast Guard, CA Department of Insurance, CA Department of Taxes & Administration, State Public Health Agency, and PG&E. The site is wheelchair accessible. Spanish translators will be available.
  • Parking is Located on Site, and public transportation is also available.

Transportation And Roads

  • If you experience signal light outages, please proceed as a four-way stop.
  • Sonoma County Transit has restored limited services and will offer free rides until further notice. Visit for updates.
  • Santa Rosa CityBus will operate on a Saturday Schedule, with the exception of a regular Sunday schedule. Service will continue to be offered free of charge through Sunday, October 22. For additional information and updates visit:
  • Sonoma County Department of Transportation and Public Works Road Conditions website:
  • California Highway Patrol website:


  • If you need sheltering or supplies for your large animals, call Sonoma County Animal Services at 707-565-7100.
  • Animal Services’ Facebook page is a resource for community members who have reported lost and found animals:


  • If you have been unable to work due to the fires, Sonoma County Job Link can answer questions about unemployment insurance:

Volunteer and Donate

  • If you would like to volunteer with fire relief efforts, please contact the Sonoma County Volunteer Center at (707) 573-3399.
  • If you are in need of volunteers, please contact the Sonoma County Volunteer Center at (707) 573-3399 and press 0 to have the operator route you, or email or
  • If you wish to make donations of food, the Redwood Empire Food Bank is accepting ready-to-eat, non-perishable, pre-packaged, unopened foods for evacuation centers. These foods should be easy to open and easy to eat as many shelters do not have kitchens for heating and preparing food. Please do not bring glass
  • For financial donations, the Redwood Credit Union has established a North Bay Relief Fund – 100 percent of donations go to fire victims. Go to to donate.
  • For all other donations, please call (707) 565-4610.

Questions about Donations: call (707) 565-4610

Fire Victims: call 2-1-1

Mail Service

  • United Postal Service (UPS) is providing mail pick up for those displaced by evacuations and wildfires.
  • If you are unable to retrieve your mail, you may request a Temporary Mail Hold or an Address Change. Please contact UPS at

Assistance for Mexican Nationals

  • Contact the Mexican Consulate in San Francisco for help with passports and consular IDs at (415) 699-1885 or Support with food, clothing and temporary housing is also available.
  • Fire evacuation centers are safe places for all people displaced by fire. You will be asked to sign in for shelter management purposes, but you will not be asked to show documentation.
  • Nationals of country’s other than Mexico, please contact your country’s consulate.

School Closures

  • All Santa Rosa city schools and Santa Rosa Junior College are closed through October 20.
  • Some Sonoma County schools will open this week, while others will remain closed. The Sonoma County Office of Education will keep their webpage updated throughout the week. 

Where to get Information

County of Sonoma

City of Santa Rosa

Other Important Numbers

Fire Information

Community Information and Recovery Resources

News and maps, evacuation and shelter updates and information to help you recover from the fire disaster: applying for disaster aid, health concerns, returning to burn areas, housing and financial assistance and more.

Read more

Local Assistance Center

One-stop shop with critical services for residents who have been impacted by the fires. Services include FEMA, Small Business Administration, Social Security, US Postal Service, Social Services, Veterans Affairs, DMV, etc.

Learn more

Fire Maps