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Get In Line Remote Queuing

Hold your place in line and save time. You may now remotely join the line1 or make an appointment for Permit Sonoma services. Find out estimated wait times based on real-time data. Join the line or make appointments from home or work, and when it's your turn, come to the main Permit Center or Resiliency Permit Center to check in.

Join the line remotely in one of three ways:

  • Web browser
  • Mobile app
  • Text messaging (SMS)

1You may only join the line when the main Permit Center or Resiliency Permit Center is open. View open hours.

Web Browser

You can join the line on a personal computer, laptop, or mobile device. A cell phone capable of text messaging (SMS) is required in order to receive updates via text. (Standard data and text messaging rates may apply.)

Mobile App

You can join the line on your Android or iOS mobile device via the QLess Mobile App. With this app, you can see your place in line in real time and receive updates via text. (Standard data and text messaging rates may apply.)

Download the App

Download on the App Store - AppleAndroid App on Google Play

Using the App

Regular Permits

Select "Permit Sonoma, County of Sonoma - Permit and Resource Managment Department" from the list.

Resiliency Permit Center (Related to Sonoma Complex Fire)

Select "Fire Recovery, County of Sonoma - Permit and Resource Managment Department" from the list.

Important: The City of Santa Rosa also utilizes the QLess Mobile App, so please make sure to select the desired jurisdiction.

Text Messaging (SMS)

You can join the line on your phone via text messaging. (Standard data and text messaging rates may apply.)

Join the Queue

Regular Permits

To join the queue, text "Permit Sonoma" to (707) 703-5061.
Follow prompts.

Resiliency Permit Center (Related to Sonoma Complex Fire)

To join the queue, text "Recover Sonoma" to (707) 703-5061.
Follow prompts.

Additional QLess Text Commands

L - Leave the queue
Use this command when you need to exit a particular queue.

S – Status update
Use this command when you want an update of your wait time and place in line.

M – More time
Use this command to request additional time if you can't be in the area. (Maximum 2 times.)

H – Help
Use this command to get additional assistance with QLess texting.

N# – Notify # minutes before
Use this command to let QLess know how many minutes before your turn to send an alert. Enter N and the number of minutes.