How do I find someone that I can hire to care for me?
Call the Registry at (707) 565-5700
. You will be sent a list of screened IHSS
caregivers to choose from.
Can I have more than one person as a Care Provider?
Yes. You can hire as many caregivers as needed, but they cannot be paid by IHSS
to work more hours than authorized.
If my Care Provider doesn’t work all the hours I get in a month, are the hours added to the next month?
No. Monthly hours do not carry into the following month.
What should I do if my Care Provider asks me to sign an incomplete or blank time-sheet?
Never sign an incomplete or blank time-sheet. Tell your caregiver that you will sign only after the hours have been filled in completely.
Is my Care Provider required to work on Holidays?
Clients and caregivers arrange work schedules and days off. On holidays, the provider’s hourly pay stays the same as other days. If the provider doesn’t work a holiday, s/he is not paid.
What if my Care Provider isn’t doing a good job?
Get tips on working well with your caregiver in your Consumer Handbook. As the caregiver’s employer, we suggest that you discuss your concerns with the caregiver. Most are caring people who want to do a good job.
You can also end the work agreement and hire another caregiver. To find a new provider, call the Registry at (707) 565-5700
My provider called in sick. Who can help me today?
If you have an urgent need that can’t wait for your provider to come back, call the Urgent Provider Program at (707) 565-5719
, Monday-Friday, 8:00 AM - 4:00 PM. Call during other hours for a message on how to arrange for urgent assistance.
I need my trees trimmed and help moving to a new home. Can my Care Provider do this?
caregivers can only perform tasks authorized by your Social Worker. IHSS
cannot authorize jobs that place the provider at risk for injury.