If Your Care Provider is Unexpectedly Absent from Work
When your care provider is unexpectedly absent from work due to sickness or an emergency, you may be able to wait until the care provider returns to work. However, you may be particularly fragile or disabled and unable to wait for the care provider to return. You may need important services that you cannot do for yourself. In these circumstances, you may need to turn to relatives, friends, or neighbors for help.
When no one else is able to help you in this situation, you can call the Urgent Substitute Provider Program (USPP) for a substitute, short-term care provider. To determine whether you are eligible to access a substitute care provider, call (707) 565-5719.