- The care provider or the Union may appeal the In-Home Support Services Public Authority’s action to the IHSS Public Authority Manager within fifteen (15) working days of mailing of the removal notification letter. The appeal must be in writing and state why the care provider believes the IHSS Public Authority’s action was incorrect. The In-Home Support Services Public Authority Manager has the discretion to extend the fifteen (15) working days time-frame if she/he deems it appropriate and reasonable to do so.
- Care provider participation in the appeal process in any capacity shall be solely on the care provider’s own time and shall not be treated as being within any consumer’s allocated service hours or as paid time. Unless the IHSS Public Authority and the Union have mutually agreed in writing to the contrary, the filing and processing of an appeal shall not serve to stay any IHSS Public Authority action.
Step 1 (Informal)
The care provider shall discuss the appeal with the IHSS Public Authority Manager or such representative as the Manager may designate. A decision by the IHSS Public Authority Manager shall be issued within ten (10) days following the discussion.
Step 2 (Formal)
If the appeal is not satisfactorily resolved in Step 1 above, the care provider or the Union may submit the appeal in writing to the Director of Adult and Aging Services within twenty (20) days of notice of the Step 1 decision. The appeal shall state the action being appealed and the remedy sought, if any.
The Director of the Human Services Department Adult and Aging Division or designee shall have ten (10) days in which to respond to the appeal in writing. If the Union requests a meeting with the Director of Adult and Aging Services or designee, such meeting will be held. If a meeting is held, the written response shall be within ten (10) days following the meeting. The decision of the Director of Adult and Aging Services is final and binding.
Care providers removed from the Registry will remain in an inactive Registry status (not being referred to jobs) until/unless the decision to remove is reversed through the appeal process.