During the phone interview, what you say and how you say it may determine whether the consumer asks you to a face-to-face interview. Some consumers will ask many questions, some just a few ones. The amount of information that consumers give you or ask from you will vary. Some consumers wait until the face-to-face interview to hear more about you. Judge how much to say and how many questions to ask.
By the end of the phone interview, you should have the answers to these basic questions:
- What days and times are you needed by the consumer?
- What is the required total number of hours?
- What is the start date?
- Will all the hours be paid for through IHSS?
- Is there an IHSS share of cost? If so, how much and how will it work?
- What tasks need to be performed?
- Is this temporary or for a time-limited period?
- Will lifting or transfers be required? If so, ask for more details.
- Do they have pets?
- Do they want a care provider to provide transportation?
- Will the consumer pay for mileage?
- Does the consumer smoke or use alcohol or illegal drugs?
- Is there special care, equipment, special diet, cooking, etc.?
If you are scheduled for a face-to-face interview, get the consumers name, location of the interview and phone number.
Be Prepared to Discuss:
- Your availability and your experience.
- Whether you smoke or use alcohol or illegal drugs.
- The kinds of tasks you have performed in the past.
- Which duties you will not perform, and if you are willing to be flexible.
- Any health limitations that may affect your job performance.
- Whether you are OK with pets in the house.
- Any special skills or training you have, such as lifting, transferring, preparing meals that involve special diets, bowel and bladder care, cardiopulmonary resuscitation (CPR), personal grooming and hygiene experience (if you have a face-to-face interview, bring copies of certificates or proof of training).
- Why you enjoy working as a care provider.
- The qualities that make you a successful care provider (such as: being quick to learn, dependable, hard-working, able to follow directions).
- Your driving record, licensing and insurance.
- If you only have family references because you have primarily been a family care provider, let the prospective employer know that if you are accepted for work, you would ask for a recommendation to file in the Registry.
After or during the phone interview, if you do not want to accept the consumer’s job, inform the consumer in a polite manner. Please return calls to the consumer even if you are not interested in the job.