Within fifteen (15) calendar days of receiving the grievance, the ADA Coordinator or his or her designee shall contact the claimant to discuss the grievance and possible resolutions.
In the event the ADA Coordinator and the claimant cannot agree upon a satisfactory resolution of the matter, the ADA Coordinator shall issue a determination upon completion of the investigation, in a format accessible to the claimant (e.g. large print, audio tape, Braille).
The determination shall include the ADA Coordinator’s findings, conclusions and recommendations for any proposed resolution of the matter. The determination of the ADA Coordinator shall be the final decision of the County (or Related Entity) and may not be appealed to the Board of Supervisors.
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