Take the CPUC Broadband Survey
Expanding broadband services in rural areas is difficult for many reasons, including the methodology used to collect data for the State Broadband Coverage Map. This map is created by the California Public Utilities Commission (CPUC) using advertised coverage and speed data provided by the internet providers, such as AT&T, Verizon, and Comcast.
In a huge breakthrough for consumers, the CPUC is now accepting input directly from residents to validate/invalidate these advertised coverage/speeds. This improved accuracy will help the CPUC to guide effectively broadband subsidies to areas of greatest need when grants are reviewed for broadband expansion.
Frustrated with your internet access?
Do something about it!
The information you provide by completing the survey and downloading the smartphone app will be incorporated into the consumer feedback layer, and to validate or invalidate provider's service availability information.
The CPUC has three ways for you to provide this important feedback data:
- Mail-in the paper survey: Simply complete, sign, and mail via US Mail to the address at the bottom of the survey.
- Take the online survey: You can complete this survey from any place with internet service if you don't have service at your house
- Click on the "Interactive Broadband Map"
- Select the House icon, at the top on the right side of the map. This is the "Address Lookup" tool.
- Enter your physical address, city, state and zip code, and click "Locate".
- A box with service providers in your area appears, and directly above it you will see the link 'Send Feedback.' Click this link and the survey will appear on your screen. Answer the questions and submit the survey.
- Download the Speed Test App
- Android: If you have an LTE-capable Android smartphone or tablet, you can download the CalSPEED mobile testing app from the Google Play app store and test the quality of the service available at your location at that moment. Tests done in areas with no service will be reported to the CPUC automatically the next time you enter an area with service. Testing must be done outdoors while stationary (i.e. not in a car). Feel free to use the app frequently, at a variety of locations.
- iPhone: The FCC Speed Test app accurately measures your mobile broadband performance and displays an in-depth view of its factors (e.g. download and upload speed, latency, and packet loss).
Thanks for taking action!
Access Sonoma Broadband
Sonoma County Economic Development Board
141 Stony Circle, Suite 110
Santa Rosa, CA 95401-4154